Bond Tracker

Support

Need help with Bond Tracker? Contact support or start with the answers below.

Contact support

Include your Android version, app version, what you expected, and what happened. If relevant, include the account email. Redact balances and personal information from screenshots.

Never send passwords, recovery codes or QR images, purchase tokens, or unredacted backup files. We aim to respond within 30 days; urgent account-security concerns should be marked clearly.

Common questions

How do I move a portfolio to another device?

With PRO, sign in to the same account on both devices. Link the portfolio on the first device and choose Sync now. On the second device, choose Sync now to download it. Enable Automatic sync on each device if desired. New portfolios still need explicit linking; signing in or purchasing alone does not upload them.

For an encrypted account, unlock cloud data on the new device with your saved recovery code or QR image first.

How do I recover cloud copies without PRO?

Sign in to the original account, then open Cloud account → Portfolio sync → Recover cloud copies. Recovery creates private local copies without replacing existing portfolios or enabling ongoing sync. Encrypted copies need their recovery code. Only the latest cloud snapshot is available.

What happens when two devices have different edits?

Sync pauses a conflicting portfolio for review instead of silently overwriting it. Review both copies. Keep local copy and use cloud preserves the local financial version as a separate portfolio before adopting the cloud version. Save an exported backup before choosing a resolution if you need an independent copy.

Why does a reinstalled app not ask for my encryption code?

An unlocked device keeps its data key in native secure storage, which may survive reinstallation on some platforms. A readable cloud account also does not need a code. Check Cloud encryption status to see the current mode; being signed in is not evidence that a portfolio is encrypted.

Which code does an encrypted backup file need?

Use the code or QR saved when that file was exported, and sign in to the original account. A newer cloud recovery code does not unlock older exports. Restoring can offer to disable future cloud encryption, but it does not change existing files and the cloud conversion requires PRO. See encryption and recovery.

How do I restore PRO or cancel renewal?

For restoration, sign in to the original Bond Tracker account and use Restore purchases with the store account that made the purchase. To stop renewal on Android, open Google Play subscriptions. Uninstalling the app or deleting its account does not cancel billing.

Why are prices or returns different from my broker?

Check the portfolio’s manually recorded buy/sell quote, its update date, fees, cash flows, payment dates, and exchange rates. Quotes are portfolio-specific, and an estimate is not a live broker offer. Tax calculation is not included. Compare the inputs with your original broker statement before relying on a result.

Can I delete my data without installing the app?

Yes. Use the account-deletion page to send a verified request by email. You do not need PRO, the app, or your encryption key. Local copies and exported files remain under your control.